by Job Title: Director, Digital Personalization and Testing
Company: Mattress Firm
Description: In this role, you will be at the forefront of shaping a customer and sleep expert-centric strategy that brings together industry leadership with the possibilities harnessed through data, ML & AI to optimize customer experiences, drive experimentation and innovation, and craft personalized shopping journeys that deliver the perfect match for every sleeper, every time.
You will lead insights-driven continuous improvements to enhance the overall customer experience across the digital and store experience. In addition to providing leadership in the creation and execution of data-driven omni-channel experiences, you will also utilize data analytics to identify areas for optimization and implement changes that drive measurable improvements in driving e-commerce sales, store visits, and customer satisfaction pre, during and post-purchase.
Qualifications:
- Bachelor’s degree in a relevant field required
- Master’s degree preferred
- 10+ years experience in digital personalization, experimentation, and optimization roles, with a proven track record of success required
- 5+ years of senior leadership experience managing cross-functional teams and initiatives required
Read the full job listing for more information.
