by PLANTATION, Fla. – GhostBed, leading online mattress retailer and manufacturer of boxed beds, has opened a new customer service center at its headquarters with 60 employees who are highly trained to respond to inquiries from its growing customer base. The 7,500-square-foot center is dedicated to responding quicker and more efficiently to its customers, including consumers who purchased products directly from GhostBed or through its retail partner base.
The new center, which is open 18 hours a day, seven days a week, has a trained team of mattress professionals who can help educate consumers on the best mattress for them, problem solve or direct shoppers to the nearest retail store to rest test a mattress before purchasing.
“Customer service is a key strategic asset that our brand has always been known for. In addition to making great mattresses, we want to make sure we can continue to provide the world-class customer service necessary to compete and win in the current marketplace. By having this new and modern, state-of-the-art facility, we fulfill that promise we make to all our customers,” said Alan Hirschhorn, executive vice president of GhostBed.
The center was needed to allow additional space for the company’s growing marketing, finance and operations departments at its existing corporate offices.
The customer service center strengthens GhostBed’s effort to effectively service its entire customer base. To reach a GhostBed customer service professional, customers can call 954-271-2004. Wholesaler and retailer inquiries about GhostBed and Venus Williams products can be addressed at 877-557-5337.
GhostBed’s parent company, Nature’s Sleep, has been a mattress industry leader for more than 15 years, focusing on high-quality, low-cost sleep products. With expert craftsmanship and superior materials designed for comfort and durability, GhostBed offers an affordable alternative in the online mattress marketplace. With a laser beam focus on customer service and satisfaction, GhostBed ships in 24 hours from 15 coast-to-coast distribution points in the U.S. and two distribution points in Canada. www.ghostbed.com
