By: ALLISON PFIFER

ALLISON PFIFER — Tue, 08 Nov 2022 04:17:25 +0000

Wayfair is a terrible online retailer. They deliberately dupe people.
I recently shopped Wayfair to purchase bedding for my granddaughter. I put a comforter set in my cart and the website recommended a sheet set as matching with it, so I bought them as well. When the comforter and sheets came, the sheets not only weren’t the brand and label that was pictured, they also weren’t even the same color. What a scam! The comforter set is a clear girlie pink and the recommended sheet set is a mauve or dusty rose color – not even close. I didn’t even open the plastic packages. The day I received them I processed a return for which I expected Wayfair to pay the shipping because the item they shipped was not what I purchased, so I phoned Customer Service. The customer service representative who spewed rote patter like a twelve-year-old refused to cover the shipping because, without notice, “we sometimes substitute a white label brand” (whatever that means) and you should have looked at more pictures to know that it doesn’t necessarily have to be a match.”
“But you recommended to me that IT IS a match” I argued, to no avail…
I get it – Buyer BEWARE! They pawned some crap off on me and got away with it because they already have my money. Now I am having to pay $30 in shipping fees to return two bedding items that do not coordinate and which I should never have tried to purchased from Wayfair – life’s lessons… I will not make that mistake again,
But now I know Wayfair’s game and EVERYONE SHOULD BEWARE – the merchandise they “recommend” to go with a purchases is a slimy deal – it’s how they get rid of crap. Once you have it and even if it is not as represented, they say, “well, we can do that” and you’re stuck.
Amazon would never do that to a customer. That’s why they’re killing it.
Shop Amazon.

Comments on: Blog: An off year for Wayfair

By: ALLISON PFIFER